Exchanges and Store Credit PolicyUpdated 5 months ago

Please note that we do not accept exchanges. We encourage you to carefully review product details and ask any questions you may have before making a purchase. Your satisfaction is important to us, and we appreciate your understanding of our return policy. If you have any inquiries or concerns, feel free to contact our customer support team for assistance. Regen Health items bought at retail stores or other channels not directly from rgnhealth.com must be returned to the original point of sale.

Store credits are allowed, depending on the circumstances. To qualify for a store credit, the item must be in the same condition as received, unused/unwashed, with tags, and in its original packaging. Certain items, such as those marked as final sale, gift cards, bespoke products, and gifts with purchase, are ineligible for store credit.

To initiate a request for store credit, the product must meet specific conditions outlined in the policy. The store credit window is set at 30 days, starting from the date the order is marked as delivered by the carrier. The responsibility for return shipping label costs lies with Regen Health, depending on the specified terms. The store credit process begins once the returned items are received and inspected by our team. Customer funds may be temporarily held to confirm receipt and verify eligibility, ensuring a fair and secure process and preventing fraudulent or unauthorized returns.

Please be aware that this Store Credit processing policy may be subject to change at the discretion of Regen Health. Any updates will be communicated to customers through appropriate channels. By continuing with a purchase, you acknowledge and agree to abide by the terms outlined in this exchange and store credit processing policy.